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Policies and FAQ

On custom orders, all sales are final.

New! We now accept Gift Certificates for purchases!

PRICING: Please note that all prices are in U.S. If you are ordering for international shipping, contact us for a quote.

ORDER PROCESSING POLICY: After you submit your order, you will receive a computer-generated confirmation that your order was placed.

* If you are paying by money order or personal check, your order will be held for five (5) days. If payment is not received within that time, the hold will be removed from the item(s) and they will be returned to stock.

* If payment is made by check, we will hold the item for you for an additional 10 to 15 days until our bank clears your check. Current applicable fees will be charged in cases of bounced checks.

* Item(s) paid for by usps money order are shipped 3 business days after receipt

International buyers, we will provide you a quote if you are interested in items.

Shipping is Normally, 3 to 7 days in the u.s. depending on the holidays and your shipping preference!

OUR SHIPPING POLICY: Most items will be shipped by USPS-Priority We may elect to ship by some other carrier and will notify you if that is the case. We will ship internationally but cannot guarantee the time frame due to customs, holidays etc. We are not responsible for items once they leave us. Please make sure you purchase the type of shipping for faster arrival!

OUR RETURN POLICY: We're certain you'll be happy with your merchandise. We take extra care to fully describe our items, including any flaws. If you have any questions about the item(s) you are ordering, please use our question form to ask us about the item before placing your order.

If that rare occasion arises where you receive an item, not as described, please contact us for return instructions within three (3) days (by phone or email) of receipt of your item(s).

Upon our receipt and inspection of the returned item(s), we will issue a refund for your item(s) if returned in the same condition as it was when it was sent to you excluding any shipping/insurance costs for which you were responsible.

Buyer is responsible for return shipping/insurance costs, which will not be reimbursed for any reason. Returned merchandise must be received by us within seven (7) days of the date from which you contact us regarding the return.

OUR DAMAGE POLICY:
Damaged Items. If you received an item damaged, it is up to you to file the insurance claim. We are not responsible for items once they leave our possession.
Last Updated: 10 May 2011 07:29:21 PDT home  |  about  |  terms  |  contact
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